Updated December 16, 2021
As our patient community and staff member heath is our top priority, we continue to uphold the following protocols during the COVID-19 pandemic and as new variants such as Delta and Omicron arise. This will be updated regularly.
We continue to service patients with critical care both in office and through Telehealth. Our patients must make an appointment in advance as we are staggering appointment times. New patients are welcome but appointments are required. No drop ins are permitted at this time. We prefer initial in-person appointments whenever possible to properly assess patients and to perform physical examinations when indicated.
As cancer patients are at a higher risk for complications and severe symptoms associated with COVID-19, we understand the importance to implement protocols to help eliminate the risk of exposure. Many of our patients are vulnerable and undergoing surgery, chemotherapy or other immune suppressive treatments. We ask caregivers to also wear a mask and maintain social distancing in our reception area.
Please note that masks and hand sanitizer are available upon entry into our reception room.
Please call the office in advance of your visit if you are experiencing any of the following symptoms that are recent or new:
- Fever, chills
- Cough, sore throat
- Nasal congestion
- Chest pain or difficulty breathing
- Flu-like or other respiratory symptoms
- Diarrhea or upset stomach
Please advise staff if you have been recently tested for COVID-19 or if you have had a recent positive test result whether via PCR or rapid test.
Please advise staff if you have been in recent contact with a person(s) positive for COVID-19.
Please advise staff if you have travelled internationally within the last 14 days.
A staff member may call you prior to your appointment to assess your health situation and your care may be directed off-site.
Additional Office Measures and Protocol
- Plexi barrier installed at our reception area;
- Masks and hand sanitizer available upon entrance;
- If the patient wishes, payment arrangements can be made in advance to allow for contactless exit from appointment;
- Continuous HEPA air filtration system in IV room;
- Disinfection procedures of office fixtures as well as regular cleaning of high-touch surfaces including:
Please note: No industrial spray or aerosol disinfectants are used. We are very conscious of keeping our office air free of disinfectant spray and ensuring our patients safety from potentially harmful inhalable substances.
Additional COVID-19 Resources:
Please review the guidelines as also provided by the BC Cancer Agency and COVID-19.
Please note: the province has created a phone service to provide non-medical information on COVID-19 including the latest information on travel restrictions. Available 7:30 am – 8:00 pm PST at 1-888-COVID19 (1-888-268-4319) or text at 604-630-0300.